The people at Source Pest Control

Jared Brown has spent 27 years in pest control and has worked every position in the industry. He found a passion for the service side of the job. He likes helping the people around him, and he believes the work matters because insects and rodents can do real harm to people and to houses. He started in Texas in 2005 and sold those offices, and we've been in California since 2011. Jared still runs Source as a small business with a family feel.

He also talks a lot about creating careers for people locally, and the team is the result. Erick Mondragon manages the team from the office. Tyler Brown handles sales. Tyler Williams is our termite inspector and writes the WDO reports that realtors and escrow companies ask for. Dylan Reed does termite treatment and rodent work. Kenny Rollins, Romel Serrano, DJ Bernard, Fernando Hernandez, Jason Sanchez, Max Guenther, Lorenzo Guerrero and Mark Triviso are the general pest technicians who do the regular visits. Jenni Lara runs customer service and answers the phone. All of our technicians are licensed through the State of California.

Jared describes the way we deal with customers in two words: polite, and listening. The three things he wants people to say about us are that we're smart, that we listen and that the service was excellent. In practice that means we want to hear about the kids, the dog, the koi pond and the corner of the garage where you keep seeing spiders before anything gets applied. It means you can tell the technician what has changed since the last visit, and he'll work those spots. And it means a plain answer on the phone about whether a one-time treatment will solve what you have or whether the pest you're describing comes back every season.

Fast response is the reason customers give for choosing us. Jenni books the next open slot for your address while you're on the phone, and a same-day visit happens when the schedule allows. We can't promise the same technician on every visit, but we try to keep technicians in the same areas, so the person who comes to your house tends to know the neighborhood.

Everything happens by phone, by the form and at your property, so there's no reason to come to the office. You don't need to be home for a visit, and most of our customers prefer not to be. If something comes back before your next scheduled visit, we come back at no charge. And if you ever have a question about what was applied or where, call (951) 535-4220 and ask. You'll get a plain answer from the office that booked the visit.